Shipping Policy
At Sublime Natural Care, we’re pleased to offer FREE shipping on all orders to make your self-care experience even more enjoyable!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to you. During peak periods or holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery times vary depending on your location and start after your order has been dispatched. Here are the estimated delivery times by region:
- Europe: 7-10 Working days
- UK: 7-10 Working days
- Australia: 7-10 Working days
Please note that during peak periods and holidays, shipping carriers may experience delays beyond our control. Additionally, international orders may encounter customs delays, which could extend the delivery timeframe.
Order Changes & Accurate Shipping Details
To ensure a smooth delivery, please provide complete and accurate shipping details at checkout. Incomplete information may lead to delays or cancellations. If our system detects any address issues, our customer support team will reach out within 3 business days to confirm the details. If no response is received, we reserve the right to cancel the order.
If you notice an error in your shipping information, please contact us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee modifications after this period.
Delayed Delivery
While Sublime Natural Care strives for timely delivery, occasionally delays may occur due to factors beyond our control, such as carrier disruptions, weather conditions, or transit issues. We will work with the courier to resolve any issues and keep you informed of your order’s status.
In rare cases, delays may occur during processing due to product availability, address verification, or payment issues. If such circumstances arise, we will notify you promptly.
Please note that Sublime Natural Care is not liable for delays due to external factors beyond our control, and we cannot guarantee exact delivery dates. However, we’re here to support and assist you with any concerns.
Lost or Stolen Packages
While we hand over each package to our trusted carriers, Sublime Natural Care cannot control events once it’s in transit. If your package is lost or stolen, please contact us via our Contact Us page. We also recommend reaching out to the courier directly to file a claim; they may require additional information to process it.
We will follow up with the courier on your behalf and keep you updated. Although Sublime Natural Care cannot be held responsible for lost or stolen packages, we will do our best to assist. Depending on the situation, we may offer a replacement if the package is not recovered.
Shipping Policy Changes
Sublime Natural Care reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes that may affect their orders.
By purchasing from Sublime Natural Care, you agree to this Shipping Policy and any updates made to it. For any questions or concerns, please reach out via our Contact Us page.